Política de envío
SHIPPING POLICY
Last updated: 27/02/2026
Thank you for shopping with Adora.
This Shipping Policy explains how we handle order processing, shipping, and delivery worldwide.
1. ORDER PROCESSING TIME
All orders require 1–2 business days for processing before shipment.
Processing time includes:
- Order verification
- Quality control
- Packaging
Orders are processed Monday through Friday, excluding weekends and public holidays.
You will receive a confirmation email once your order has been shipped.
2. SHIPPING & DELIVERY TIME
After processing, orders are typically delivered within 6–9 business days, depending on your location.
Estimated total delivery time:
7–11 business days (processing + shipping).
Please note:
- Delivery times are estimates and not guaranteed.
- Delays may occur due to customs clearance, carrier issues, peak seasons, or circumstances beyond our control.
3. SHIPPING AREAS
We ship worldwide.
However, certain remote locations may experience longer delivery times. If we are unable to ship to your address, we will notify you and issue a refund if necessary.
4. SHIPPING COSTS
Shipping costs are calculated at checkout unless otherwise stated.
From time to time, we may offer free shipping promotions.
Customs duties, import taxes, or additional charges imposed by your country are the responsibility of the customer unless otherwise specified.
5. TRACKING INFORMATION
Once your order has shipped, you will receive a tracking number via email (if available for your shipping method).
Please allow 1–3 business days for tracking updates to appear in the carrier’s system.
6. INCORRECT ADDRESS
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the package is returned to us:
- The customer may be required to pay additional shipping fees for reshipment.
- If the order is not reshipped, we may issue a refund excluding original shipping costs.
7. LOST OR DELAYED PACKAGES
If your package appears delayed:
- First, check the tracking information.
- Contact the carrier directly if necessary.
If the package is confirmed lost by the carrier, please contact us at:
We will work with you to resolve the issue.
Adora is not responsible for delays caused by carriers, customs authorities, or force majeure events.
8. DAMAGED PACKAGES
If your order arrives damaged, please contact us within 48 hours of delivery and provide photographic evidence.
We will assess the situation and offer a replacement or refund where appropriate.
9. CONTACT INFORMATION
If you have any questions about shipping, please contact us at:
Business address:
Carrer Flor de Nit 1-3, 2-D
08940 Cornellà de Llobregat
Barcelona
Spain
Business name: Adora